Privacy information

Elm Rose Consultancy is an immigration consultancy and you can make contact at: PO Box 1374, Cambridge, CB1 0GF; 020 7112 8528; info@elm-rose.com. The person dealing with data is Sohinipreet Alg.


How data is collected:

If you make an enquiry using our website,we will receive the data you provide when you complete the online enquiry form.

If you are a client of Elm Rose Consultancy, we will collect data or information from you either in-person, over the telephone, over email, letter, or through documents provided.  This is not an exhaustive list.


Types of personal data collected:

Elm Rose Consultancy will collect information including your name, email address, telephone numbers and other contact details as appropriate.

If you are a client, we will require further personal information necessary to carry out your lawful instructions. This can include (but may not be limited to) personal, financial, employment, medical, criminal conviction information. Information on family members or other third parties, and their circumstances, may also be required. Note this is not an exhaustive list.


How the personal data is used:

If you are a client, we will use your data to act on your behalf as per your instructions. However, if you are not a client, we will process your data only to carry out the instructions of the client. Data is only shared with third parties as per client instructions or as required by law. Please see client care letter for other information.

Individuals who have used the contact form on the website will have their data used so that we can answer their query.


Your rights regarding your data:

– You can access the personal data we hold on you

– You must inform us of any changes or updates to the information held on you so it is up to date

– You can object to the processing of your information (unless there is a legal basis against this)

– You can ask us to delete your personal data (in accordance with the terms of the client care contact).

Please get in touch, by email, to request access to, or correction or deletion of, your data. We will endeavour to meet a valid and reasonable request within one calendar month.


Basis of processing your data:

We process clients’ data in accordance with instructions as per the client care letter provided (‘lawful basis’).

If you are not a client, the ‘lawful basis’ for holding any of your personal data may be your communication with us.


How long data is kept for:

If you are a client, information is provided in our client care letter.



You should contact us if you are concerned about the way your personal data is being used by us.  If you are unsatisfied with the way we handle your compliant, you can contact the information commissioner: https://ico.org.uk/